12 August 2020
Technology at the forefront of harnessing customer empathy and experience
It is said that one of the significant changes wrought by COVID-19 is the upending of the notion of an ideal customer.
In Mind Your Busines, Howie Lim spoke to Vinod Chandramouli, Head of ASEAN Business at Freshworks about technology being at the forefront of harnessing customer empathy and experience.

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