20 February 2023
In the Spotlight: Consumers want digital interactions with brands to feel more like personal conversations
In a recent study by Vonage, it has been found that businesses have technology gaps that prevent them from making meaningful connections with customers. Even after two years of non-stop digital transformation among businesses, only 45 percent of consumers are “very satisfied” with the way they connect with companies.
Sunny Rao, Senior Vice President of API Global Sales, Vonage shares with us on what more companies can do to close the gaps in their digital transformation front.

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