28 May 2021
Mind Your Business: Customer experience gap hinders growth and recovery of businesses
According to a new SAP Customer Experience study released recently, Asia Pacific’s digital pivot last year has in fact widened the gap between what consumers expect of brands, and what businesses actually deliver.
In Mind Your Business, Howie Lim spoke to Peggy Renders, General Manager & Senior Vice President, SAP Customer Experience Asia Pacific Japan about how customer experience gaps hinder growth and recovery of businesses.

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