1 December 2021
Mind Your Business: State of the retail industry - How technology is critical for retailers to achieve success
With technology taking over the retail industry, will we have the possibility of the extinction of physical stores? And are those in the retail sector seeing the importance of technology for their business success?

To answer these questions, Dr Kapil R. Tuli, Professor of Marketing and Director, Retail Centre of Excellence, Singapore Management University discusses the main challenges retailers have faced when going digital, and how consumer behaviour has evolved over the past few years.

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