7 September 2021
Why It Matters: How purpose-driven innovation is now at the centre of the financial ecosystem
While digitalisation has brought greater convenience and raised efficiency for banks, the lack of human connection poses the risk of weakening emotional and personal connections with customers. But perhaps with a shift in focus towards building institutional empathy, there might be a way for banks to regain their consumers' trust. Prasenjit Chakravarti, Managing Director, Banking Lead, Southeast Asia, and Sustainable Finance Lead, Growth Markets, Accenture shares how the financial service landscape has changed and how purpose driven innovation can build strong foundations of trust.

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