26 August 2020
Call centres restructuring themselves due to COVID-19
According to a recent McKinsey report, call centres have seen a 15 percent increase in call volumes since the pandemic began. Ravi Saraogi, Co-Founder & President, Asia Pacific, Uniphore shares the steps companies can take when restructuring their call centres and how COVID-19 have somehow forced call centres to restructure.

Download the podcast.

Listen to his previous podcasts:

4 March 2020
Conversational service automation to disrupt the US$350 Billion contact centre industry
In Mind Your Business, Howie Lim speaks to Ravi Saraogi, co-founder & President of Uniphore APAC about how conversational service automation is set to disrupt the US$350 Billion contact centre industry.

Download the podcast